case study
Overview
B. Osborn Oil & Gas Operation, a family-run business with over a century of history, partnered with SecureTech to modernize its communication infrastructure. After multiple failed implementations with other providers, the company turned to SecureTech for a dependable, user-friendly solution. Through a carefully planned deployment of Microsoft Teams VoIP, SecureTech resolved critical reliability issues, ensured emergency contact compliance, and helped a traditionally tech-resistant workforce embrace a system built for their future.
The Challenge
W. B. Osborn faced persistent communication issues that hampered operations:
- Unreliable VoIP systems: Previous systems suffered frequent outages and user difficulties, pushing staff to rely on personal cell phones.
- Emergency contact compliance: The existing setup failed to meet legal and operational standards for emergency communication.
- Technology resistance: The workforce, largely composed of employees in their late 50s and 60s, was hesitant to adopt unfamiliar tools.
These issues created operational inefficiencies and potential legal risk, and made it clear the company needed a communication solution that was reliable, compliant, and approachable for all users.
The Solution
SecureTech recommended Microsoft Teams VoIP as a robust, future-ready communication platform. Before implementation, SecureTech conducted a thorough assessment of W. B. Osborn’s operational workflows, compliance obligations, and employee readiness. This discovery phase ensured the solution wasn’t just technically effective—but also the best cultural and functional fit for the organization’s long-term needs.
Once approved, SecureTech executed the implementation with meticulous care. The deployment included:
- Extensive testing to ensure high reliability and call stability
- In-person training sessions tailored to employee needs and comfort levels
- Custom functionality, including installation of a Teams-compatible phone inside the company’s fireproof vault—an area previous vendors were unable to service effectively
The system was designed to be intuitive, scalable, and responsive to both day-to-day operations and emergency protocols.
The Results & Benefits
The impact of SecureTech’s solution was both immediate and measurable:
- Communication Reliability: The company no longer experiences dropped or missed calls, reducing downtime and frustration.
- Emergency Compliance: Calls now roll over seamlessly to multiple backup contacts, ensuring legal and operational coverage.
- Increased Adoption: While initial hesitance existed, employees are embracing the new system thanks to hands-on support and clear training
- Operational Efficiency: Internal communication has improved dramatically, lifting morale and enabling smoother coordination across departments.
Conclusion
B. Osborn Oil & Gas Operation’s successful transition to Microsoft Teams VoIP illustrates how a thoughtful, customer-focused implementation can solve long-standing problems and unlock new potential. SecureTech didn’t just deliver a product – we delivered confidence, continuity, and a future-ready communication platform. By understanding the client’s culture and operational environment, we ensured every piece of the solution worked – technically, legally, and practically.