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Technical Support Specialist & Help Desk Technician

The Technical Support Specialist is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Primary Responsibilities

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems including Windows Server, Exchange, Active Directory, and SQL.
  • Support of disaster recovery solutions.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, switches, and security.
  • Basic remote access solution implementation and support: VPN, Terminal Services, and Remote Application publishing software like Citrix or 2X.
  • Respond to remote monitoring and management system alerts and notifications
  • System documentation and maintenance.
  • Communication with customers as required: keeping them informed of incident progress, and notifying them of impending changes or agreed outages.
  • Enter all work as service tickets into Ticketing System.

We are always on the lookout for talented people to join our team.

If you are looking for an Internship Click Here



    We believe in respect for all. There’s no room for entitlement here. We believe that technology should be given the respect it deserves, both in the way it plays a role in our everyday lives and in the way it can become a problem if ignored or disrespected.


    We believe a successful member of Secure Tech stays true to their human being. We are able to cope, design, and communicate as a powerful social system to help our customers… we always do this as WE!


    We know that trust is the real currency of all human interaction and once you lose it, it is near to impossible to get it back. We are to always be sincere, reliable, and competent with our customers and employees.


    We believe in the power of education for both employees and customers alike. We acknowledge that a crucial part of our job is educating customers so that they can be empowered to engage with the technology they use every day.

Considering your next career move?

We are a small, close-knit team of IT experts that values progress, professionalism, and a job well-done. Here, your contribution matters. If you are an individual that is ready to help at a moment’s notice, takes time to value the “why”, and craves making an impact, then we want to talk to you.

  • 401K Plan
  • Life Insurance
  • Paid Vacation & Holidays
  • Opportunities for Bonus Compensation
  • Valued Work-Life Balance
  • Paid Development & Training
  • Medical Insurance
  • Clear Advancement Opportunities
  • Group Vision & Dental Rates
  • Company-Sponsored Events
  • Short & Long Term Disability
  • A Team of Awesome Coworkers

Want to Join Our Team?

SecureTech is always seeking resumes of qualified individuals that are interested in working with us.

While we may not have a position open at this time that fits your specific skill-set, one may open up in the future, and you’ll be first on our list to call. Complete the info below to be considered for future opportunities.


Always hiring excellent Help Desk Technicians. Apply NOW!

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