Just as computer technology offers many benefits to businesses and organizations, it comes with certain drawbacks. One of those drawbacks is unexpected breakdowns.
Most times, computer systems break down at the most unexpected and undesired times. Breakdowns can happen when you’re completing a major project, or maybe when your in-house IT staff are on vacation. If not fixed in time, your business could come to an abrupt stop.
When this happens, you can either hire a break/fix IT service or depend on your IT staff.
This article will discuss the major categories of third-party computer repair services providers and the perfect one for your business.
What is Break/Fix Maintenance?
As the name implies, Break/Fix services are only required when an IT issue needs solving.
When you call a Break/Fix vendor, they send you a professional technician who will check, identify and provide solutions to the problem.
In return, they charge you for the services they provided during this period. However, since their services are as-needed, they do not charge for a fixed contract or subscription.
What is Proactive Maintenance?
In the proactive approach to computer maintenance, a Managed Service Provider (MSP) services are required.
It is a newer method of maintaining computer systems that requires paying a fixed subscription rate to an IT service provider.
In exchange, they provide you with a team of IT security experts who constantly monitor, manage and take full responsibility for your IT systems. And in cases when there is an issue, you can also reach out to them via their helpline for any computer repair services.
Why You Should Choose Proactive Computer Repair Services.
As technology is getting more complex, better computer maintenance measures are required. Thus, the Break/Fix approach to computer repair can no longer sustain many businesses. As a result, many companies have migrated to the MSP model, which is considered a better IT support alternative.
The MSP model proactively monitors and manages IT systems, thereby maximizing network uptimes. With MSPs like SecureTech, you are guaranteed a team of IT experts that will constantly review your IT systems using Remote Monitoring Management (RMM) software.
These effective and continuous monitoring and management means that customers will enjoy distinct benefits, such as:
- Decreased Downtime: When any of your computer systems becomes faulty, your activities are brought to a halt if they are not restored quickly. This downtime can cost your business so much money. With SecureTech, your IT issues are detected and resolved instantly before they become a bigger problem.
- Maintenance and Monitoring: A breach in data security can cost your business several thousands of dollars if not solved quickly. This is why the services of a Managed Service Provider is essential. An MSP will monitor your network 24/7 and instantly detect and solve any fault, even before you are contacted.
- Warranty Services: When you pay for the service of an MSP, they provide you with a Service Level Agreement (SLA). This SLA highlights all the requirements and duties of both parties and penalties when they aren’t fulfilled. That way, you can be assured that they will agree to their part of the agreement.
- History of Care: MSPs allow their clients to request help as needed. Unlike Break/Fix services, MSPs have helplines that are always available for communication whenever their customers need help.
What Are The Interests of Break/Fix and Proactive Computer Repair Services?
In the proactive model, MSPs charge you for a fixed monthly cost and ensure that your business runs smoothly without any issues.
Whereas in the break/fix model, vendors make money when your system is faulty and needs to be fixed. Contact us today to see how proactive maintenance can increase your uptime and improve your technology.