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Managed IT Services is when you outsource your business’s Information Technology (IT) to a trusted IT company which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure

FIXING ISSUES BEFORE THEY HAPPEN

Imagine several months passing without having to worry about an IT-related issue. No hassles over software updates or integration, no frustration around downtime and no lost sleep over a security breach. You’re away from the office, feeling confident that your company’s complete IT infrastructure is being fully taken care of.

The long and short of it: Our Managed IT services give you the best value for the money. It proactively provides seamless technology integration, updated systems and expert technical support at all times—not just when something breaks.

It meets all of your IT needs, plus increases your team’s efficiency and productivity.

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  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

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Our Managed IT services will help you succeed. Let’s get started

Solutions

COMPREHENSIVE IT SERVICES INCLUDE

  • Network

    Cloud services are network dependent, which is why NanoSoft network management and monitoring services have become critical to IT.

  • Service desk

    NanoSoft 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

  • Infrastructure

    NanoSoft ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

  • Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

  • Applications

    NanoSoft supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

  • Managed services plus

    NanoSoft provides advanced management tools to clients who want to take their IT Service Management to a higher level.

INDUSTRIES WE SERVE

WE WORK WITH GLOBAL BRANDS

Our vertical solutions expertise allows your business to streamline workflow, and increase productivity. No matter the business, NanoSoft has you covered with industry compliant solutions, customized to your company’s specific needs.

Jeffrey

Being back with NanoSoft just gives me peace of mind knowing that my technology is functioning seamlessly behind the scenes without it interfering with and disrupting our day-to-day operations.

Jeffrey
Brooklyn, NY
Richard

Very late in the day, I received a request from our director to obtain a quote for software and laptops. We needed them by noon the next day. But John Doe was able to get those to us first thing in the morning.

Richard
New York, NY
Why choose us

6 REASONS TO PARTNER WITH NANOSOFT

  • Quick response

    We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0

    Experienced

    In more than 30 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

  • No geek speak

    You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

  • Business savvy

    We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

  • One Stop Shop

    We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

  • 100% Satisfaction Guarantee

    We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Stop wasting time and money on technology. Explore our company

BLOG

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IT Support Services FAQs

What types of issues do IT support services typically handle?

IT support services tackle a wide range of technical challenges that can disrupt business operations. From basic troubleshooting to more complex system issues, they provide fast, reliable fixes to keep things running smoothly.

  • Software problems – Application crashes, update errors, and compatibility issues
  • Hardware issues – Broken devices, printer malfunctions, or failing hard drives
  • Network and connectivity – Internet outages, slow performance, or VPN access issues
  • Email and collaboration tools – Problems with Outlook, Teams, or other platforms
  • User account management – Password resets, permission changes, and new user setups
  • Cybersecurity alerts – Responding to malware, phishing, or unusual activity
  • Data access and file recovery – Locating lost files or restoring from backups
  • Device configuration – Setting up new systems, phones, or workstations

These services ensure your team stays productive by solving problems quickly and preventing disruptions.

How can IT support improve day-to-day business operations?

Reliable IT support keeps employees productive by resolving technical problems quickly and preventing recurring issues. It ensures that systems run smoothly, updates are handled on time, and risks are mitigated before they escalate. With proactive monitoring and responsive helpdesk services, businesses can maintain operational flow and reduce costly downtime.

What’s the difference between remote and on-site IT support?

Remote IT support allows technicians to troubleshoot and fix issues from a distance, typically via secure remote access. It’s fast, efficient, and ideal for most everyday problems. On-site support, however, involves a technician physically coming to the location to handle hardware repairs, network installations, or complex infrastructure issues. Both have their place—remote for speed, on-site for hands-on fixes.

How does SecureTech ensure fast response and resolution times?

SecureTech combines advanced monitoring tools, a dedicated support team, and well-defined escalation protocols to respond quickly and effectively. Their system prioritizes critical issues, ensures transparent communication, and tracks performance through service-level agreements (SLAs). By addressing problems proactively and resolving them efficiently, they keep businesses running without unnecessary delays.

What service levels or support tiers are available for businesses?

Support services are often structured in tiers to meet different business needs. Common tiers include:

  • Basic support – Covers essential troubleshooting and ticket-based requests
  • Standard support – Adds proactive monitoring, regular updates, and defined SLAs
  • Premium support – Includes 24/7 availability, dedicated account management, and rapid on-site response
  • Custom support – Tailored plans for specialised systems or regulatory needs

This flexible model allows businesses to choose the right level of coverage based on their size, complexity, and risk tolerance.

How It Works

GET A IT SOLUTIONS QUOTE

Please contact our team or complete the form below. A representative will contact you shortly.

  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Choose Your Plan

    If we’re the right fit, you’ll choose the IT service agreement that works best for your organization.

  • Start Your IT Experience

    Within days, you’ll be experiencing IT like never before.