How do you know when an IT consulting company is the real deal? Not all managed services providers (MSPs) are created equal. To help you identify the best options, take a look at these red flags that should make you run in the opposite direction.
The wrong IT Consulting fit
This should be a no-brainer, but there is a myriad of factors to consider. For instance, if you value personal service, then an enterprise-level MSP with lots of clients might not be the choice for you.
On the flip side, if a managed services provider runs a shoe-string operation with employees you can count on one hand, then that round-the-clock service guarantee is a mirage.
You should also engage with a partner that can scale with the breadth of your ambitions. Pick an innovative managed services provider that looks to the future and isn’t afraid of change.
Outdated or unsupported technology
Technological development moves at a blisteringly fast pace. The right managed services provider should strive to keep up with it. If they aren’t on top of trends, how can they help you with all the maintenance, hardware and software upgrades you need to remain competitive?
Professionalism with cutting-edge technology is a recipe for success in this era of cloud computing, cybersecurity, machine learning and AI.
Hidden costs in the pricing model
Cost savings is one of the attractions of outsourcing IT consulting. However, if you discover hidden charges, probably with cloud hosting fees, then it’s time to reconsider the partnership.
Unfortunately, some of these costs are easy to overlook and difficult to find. The first step you should take is to verify that the IT consultant has a pricing model that aligns with your business requirements.
Customer service impressions
Customer support is a critical MSP feature, especially for a small business that needs all the help it can get. If fast response times, 24/7 support, and an HDI certified staff are what you need, make sure your managed services provider can give them to you.
Systems and service that aren’t tailored to your needs
An MSP should be more than an IT consultant. They need to be invested in your success like a business partner. Therefore, they should understand your company and its unique needs. Choose a managed services provider with some domain experience in your business so they can meet the challenges you face head on.
If your MSP can’t do that, it’s time to get on out of there.
SecureTech is an MSP in San Antonio, TX with a proven track record of professionalism. We prioritize our clients’ needs and offer agile, reliable IT services for any stage of development – assessment, design, implementation and support. You can count on SecureTech as your trusted managed services provider.
Contact us today for your IT consultation needs.