Has your company experienced recent IT service downtime incidents? A 2022 survey on data center resiliency showed that IT service downtimes and network outages have increased 80% for data center operators in recent years, with more than half of the failures costing companies over $100,000. When you need an MSP for IT services, do you reach out to the local IT services outfit on the business card that reads IT Near Me? Or do you work with a remote MSP? In fact, most IT services work can now be handled remotely through networks.
Let’s look into why location may not be the most important factor in your choice of MSP.
5 Factors to Choosing an MSP
- Experience / Expertise: Choose an MSP that has experience and expertise, whether it’s in network management, data recovery, systems maintenance or simply IT helpdesk/emergency support. Can the MSP work remotely with your team? Ensure that the IT pros can give you the quality of service, guidance, and technical work you need.
- Flexibility: Look for an MSP that is flexible in its IT approach and can adapt to your business’s unique needs and requirements. Need a customized service plan or flexible pricing models? Perhaps you’re interested in the ability to scale services up or down as needed. Your MSP should have this background and knowledge in its portfolio.
- Reputation: Ask around, online and in your Linkedin feed. Does your choice of MSP have a good reputation in the industry? Do they have positive work reviews? Poke around to find out the MSP’s track record for delivering high-quality services and meeting client needs
- Security: Can your MSP connect remotely and securely to your network? How does the MSP handle data privacy issues when working for you? Getting a feel for the MSP’s technical security protocols is an important consideration here.
- Responsiveness: Choose a responsive MSP, one that regularly communicates and can provide timely support when you need it. In this area falls after-hours support, regular status reports, insights into potential issues, fast response times to support requests, and proactive monitoring to identify and address concerns before they become major problems.
IT Near Me
Whether you choose IT Near Me or an MSP on a remote basis, understand that a local MSP may be better able to respond quickly in the event of an emergency, but that most issues can be handled remotely. However, working with an MSP that has remote capabilities and utilizes them often may be easier on your budget, and may encompass a broader range of expertise and resources.
For some small businesses in remote locations, working locally with an MSP may be a consideration. But more likely, your choice of MSP should depend more on if the MSP has solid experience in your area of need, is available, flexible, and keeps your data secure.
Ultimately, it’s a decision you and your team will have to make. Choose a reputable MSP that aligns with your business goals and can help you achieve your IT objectives. If you’re seeking quality IT services in the San Antonio metro, or on a remote basis, SecureTech is your #1 choice for speed, reliability & expert service. Contact SecureTech today.