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Why Do Businesses Switch IT Providers?

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How is your IT provider creating value for your business? If you can’t answer this question, it’s time to switch IT providers.

Why Do Businesses Switch IT Providers?

The most common reason for switching is that your current IT vendor needs to support your core business functions. There might be an issue with quality due to internal challenges your vendor is experiencing. Tickets might take too long to address, or the vendor might fail to offer preventative maintenance through patches and updates.

It’s also possible that your needs are changing. With IT spending going up by 5.5%, many businesses are using tech to grow. Your vendor might need to catch up.

Besides, your IT provider might need help to plan for the future. Upgrading your IT infrastructure is crucial for scalability and innovation. If your IT partner doesn’t anticipate your future needs or doesn’t help you find new tech solutions, they’re not creating value.

Experts consider tech as the top driver of risk. If your IT provider isn’t addressing risk management and safety concerns, working with them could become a liability.

You also need to consider regulatory challenges. Not all IT companies have the tools and processes to help customers follow these rules. Working with an IT provider who fails to prioritize cybersecurity laws and regulations can be costly.

Lastly, some companies switch IT providers for financial reasons. Consistent and predictable billing is essential for your financial planning. A lack of billing transparency can make managing your IT spending challenging.

Prepare for the Transition

Switching to a new IT vendor can be disruptive. Minimize challenges by preparing for the transition:

  • First, you should set some goals for the new partnership. Make a list of requirements the new service contract has to meet.
  • Next, reach out to the new provider and discuss these goals. Can the vendor guarantee they will meet these requirements?
  • You should also look into canceling your old IT contract. Find out if there is a required notice period.
  • Go over your IT infrastructure and list all the tools you use. You can also include your plans for expanding your IT infrastructure and the challenges you’ve been experiencing.
  • The next step is to schedule an IT audit with your new vendor. This audit helps your new IT partner better understand your needs and develop a customized IT management plan.
  • Work with your new vendor to create a timeline. Figure out when they can take over and when you’ll have to update processes like ticket submission to the latest IT help desk.

Remember that communication is critical during this process. Stay in touch with your old provider, schedule regular check-ins with the new vendors, and keep users updated.

Are You Ready for a Change?

SecureTech is a managed services provider in the San Antonio area. We offer comprehensive solutions for all IT needs. Contact us to learn more about our services.